Turfoota (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our mobile application and website (the “Platform”). By using Turfoota, you consent to the practices outlined in this policy.
1. Information We Collect
a) Personal Information
- Full name
- Email address
- Mobile phone number
- Profile photo (optional)
- Payment method details (processed by third parties)
b) Usage Information
- Bookings and payment history
- Turf locations searched or visited
- Ratings and reviews submitted
c) Device & Technical Information
- IP address
- Device type, operating system, app version
- Location data (if enabled)
- Crash logs and usage diagnostics
2. How We Use Your Information
- Process bookings and payments
- Display turf options and send booking confirmations
- Personalize your user experience
- Improve our platform through analytics
- Notify you about account activity, updates, and promotional offers
3. Sharing of Information
We do not sell your personal information. We may share data with:
- Turf owners/operators for confirming and managing your bookings
- Payment processors (e.g. M-Pesa, Stripe) for handling transactions
- Service providers for analytics, app hosting, and customer support
- Legal authorities when required by law or to protect our rights
4. Location Data
If you enable location services, we use your GPS data to:
- Show nearby turfs
- Offer accurate availability and pricing
You can turn off location access in your device settings at any time.
5. Cookies & Tracking
We use cookies or similar technologies for app analytics and login retention. For more information, see our Cookie Policy.
6. Data Retention
We retain your data only as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time by emailing us.
7. Data Security
We implement industry-standard measures to protect your information:
- SSL encryption
- Secure cloud storage
- Access restrictions
Despite this, no method of online transmission is 100% secure.
8. Your Rights
You have the right to:
- Access, correct, or delete your data
- Opt out of marketing communications
- Withdraw consent for data use
To exercise any of these rights, contact: privacy@turfoota.com
9. Children's Privacy
Turfoota is not intended for children under 13. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.
10. Changes to This Policy
We may update this policy from time to time. We'll notify you of any material changes via email or app notification.
11. Contact Us
If you have questions or concerns, reach out to:
Turfoota Privacy Office